The Problem Resolution Office is designed to assist taxpayers that have been unable to get their prior year(s) problems satisfactorily resolved within a reasonable amount of time. This office can provide assistance in resolving individual, real property or business tax issues stemming from cases involving hardship, unusual delay or problems of a systemic nature.

What you can expect from the Problem Resolution Officer:

• A telephone call within one (1) business day upon receipt of your case
• Problem resolution in 5 to 10 business days. Complex issues may take longer
• One (1) point of contact
• Written notification that either the problem has been resolved or additional efforts may be necessary to reach a resolution